Mortgage Manager
Working for JIB means that you join a team that are passionate about delivering the best for its customers, both internal and external.

The Role
Jordan International Bank have an exciting opportunity for an experienced Mortgage Manager, who will be a business leader responsible for driving growth and profitability for the Mortgage business in the UK, ensuring execution and implementation of the JIB strategy, and contribution towards the JIB vision.
- Experience working in relevant environment/s, i.e. Leading a team in financial services customer service delivery through direct channels
- Relevant product knowledge including knowledge of Mortgages
- Role relevant qualifications, i.e. CEMAP, Evidence of progress towards QCF Level 4 Qualification
Responsibilities
- Role model outstanding customer service and drive revenue generation within the Mortgage product.
- Accountable for delivering the Home (Mortgage) strategy.
- Work with the Head of Private/CEO, to maximise commercial opportunities to grow the business, with customers being serviced by appropriate advisors in line with the Bank’s strategy.
- To lead and create the JIB customer first culture by providing F2F coaching, guidance, technical expertise and regulatory supervision to MA’s, RM’s.
- Accountable for compliance, sales quality and Professional Standards, acting as the first line of defence to deliver uncompromising business standards in line with all regulatory requirements.
- Maintain robust procedures for the’ delivery & evidencing of ‘best advice’.
- Deliver the Private banking mortgage Strategy including overall structure, sales goals, Profit and Loss performance and leads/sales prospect management.
- Direct and visible leadership, through continued engagement, to ensure consistent delivery and alignment to strategy.
- Drive initiatives to generate income, contain costs, migrate/reduce operational losses, and strengthen community relationships.
- Responsible for the balance between business growth and risk appetite within the bank mortgage team.
- Deliver maximum sustainable contribution by deploying product, service & channel propositions aligned with segmentation.
- Collate, understand, and articulate customer feedback
- Knowledge of key competitors and market share/penetration
- Maximise efficiency of mortgage distribution.
- Oversight of process streamlining and SLA’s.
Experience Required
- CEMAP qualified
- Up to date knowledge of AML regulations (JMLSG, FCA rules, 3rd EU Money Laundering Directive, The Money Laundering Regulations)
- Certified Role
- Arabic written and spoken (desirable)
- Working knowledge of day-to-day banking activities
- Good knowledge in using the bank’s core operating systems
- Communication skills with colleagues and customers
- Ability to work under pressure and meeting deadlines
What we offer:
- Competitive salary and Employee benefits package
- A great work environment in a wonderful Central London location
- The opportunity to learn, progress and enhance your skills