The Role

Jordan International Bank have an exciting opportunity for an experienced Mortgage Manager, who will be a business leader responsible for driving growth and profitability for the Mortgage business in the UK, ensuring execution and implementation of the JIB strategy, and contribution towards the JIB vision.

• Experience working in relevant environment/s, i.e. Leading a team in financial services customer service delivery through direct channels
• Relevant product knowledge including knowledge of Mortgages
• Role relevant qualifications, i.e. CEMAP, Evidence of progress towards QCF Level 4 Qualification

 

 

Responsibilities

• Role model outstanding customer service and drive revenue generation within the Mortgage product.
• Accountable for delivering the Home (Mortgage) strategy.
• Work with the Head of Private/CEO, to maximise commercial opportunities to grow the business, with customers being serviced by appropriate advisors in line with the Bank’s strategy.
• To lead and create the JIB customer first culture by providing F2F coaching, guidance, technical expertise and regulatory supervision to MA’s, RM’s.
• Accountable for compliance, sales quality and Professional Standards, acting as the first line of defence to deliver uncompromising business standards in line with all regulatory requirements.
• Maintain robust procedures for the’ delivery & evidencing of ‘best advice’.
• Deliver the Private banking mortgage Strategy including overall structure, sales goals, Profit and Loss performance and leads/sales prospect management.
• Direct and visible leadership, through continued engagement, to ensure consistent delivery and alignment to strategy.
• Drive initiatives to generate income, contain costs, migrate/reduce operational losses, and strengthen community relationships.
• Responsible for the balance between business growth and risk appetite within the bank mortgage team.
• Deliver maximum sustainable contribution by deploying product, service & channel propositions aligned with segmentation.
• Collate, understand, and articulate customer feedback
• Knowledge of key competitors and market share/penetration
• Maximise efficiency of mortgage distribution.
• Oversight of process streamlining and SLA’s.

 

Experience Required

• CEMAP qualified

• Up to date knowledge of AML regulations (JMLSG, FCA rules, 3^rd EU Money Laundering Directive, The Money Laundering Regulations)
• Certified Role
• Arabic written and spoken (desirable) 
• Working knowledge of day-to-day banking activities
• Good knowledge in using the bank’s core operating systems
• Communication skills with colleagues and customers
• Ability to work under pressure and meeting deadlines

 

What we offer:

• Competitive salary and Employee benefits package

 

• A great work environment in a wonderful Central London location

 

• The opportunity to learn, progress and enhance your skills